Help Desk

General

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How To 26

• How to Share a Link to a File
• How to Receive Voicemails as an Email with Audio File Attached
• How to install and setup a VPN to Randolph
• How to Open a shared mailbox in Outlook for Mac
• How To send a Fax via Email

See all 26 articles

FAQ 10

• Windows 10 File Explorer Opens Slow
• I Keep Getting Disconnected
• My Camera is Not Working (for apps like Teams, Skype, Zoom, etc.)
• How to check your voicemail (Mitel)
• How to make CSI Forms go faster?

See all 10 articles

Getting Started 2

• Using a ShoreTel IP Desk Phone, Models 480/480G
• Welcome to the Randolph IT Help Desk

User Guides 1

• 8x8 Telephone User Guides

Policy and Procedures

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Standard Operating Procedures 0

SOP Templates 1

• SOP-210 Software Design Description (SDD) Template

Technical Notes (Agents Only)

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Laptops 2

• How to Gather Laptop Battery Details for Technical Support
• Lenovo - Battery Icon shows Charging when AC adapter is Disconnected

Applications 0

Networking 2

• Adding a Apple MacOS Device to a Domain
• How to Update FortiClient Authentication to Use Your Microsoft Work Account

Contact Information 4

• Barry Communications - Support Procedures and Contacts
• PaceJet - Support Procedures and Contacts
• Avalara Returns - Support Procedures and Contacts
• Global-e Support Contacts

Infor CloudSuite Industrial 2

• Emails are not Sent from CSI Application Events
• Enable viewing of PDF Files of Custom CSI Forms

HR Travel and Business Support 1

• Notification of International Travel