Randolph Engineering Help Desk

General

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How To 27

• How to Share a Link to a File
• How to Open a shared mailbox in Outlook for Mac
• How To send a Fax via Email
• How to Disable or Change Pop-Up Blocker in Microsoft Edge
• How to add Microsoft 365 Email to an iPhone

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FAQ 12

• I Keep Getting Disconnected
• My Camera is Not Working (for apps like Teams, Skype, Zoom, etc.)
• How to make CSI Forms go faster?
• Laser Engraving is not Loading Custom Message File
• How to Allow Someone Outside Randolph to Upload Files to an Egnyte Shared Folder

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Getting Started 1

• Welcome to the Randolph IT Help Desk

User Guides 1

• 8x8 Telephone User Guides

Policy and Procedures

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Standard Operating Procedures 0

SOP Templates 1

• SOP-210 Software Design Description (SDD) Template

Technical Notes (Agents Only)

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Laptops 2

• How to Gather Laptop Battery Details for Technical Support
• Lenovo - Battery Icon shows Charging when AC adapter is Disconnected

Applications 0

Networking 3

• Adding a Apple MacOS Device to a Domain
• How to Update FortiClient Authentication to Use Your Microsoft Work Account
• How to install and setup a VPN to Randolph

Contact Information 4

• Barry Communications - Support Procedures and Contacts
• PaceJet - Support Procedures and Contacts
• Avalara Returns - Support Procedures and Contacts
• Global-e Support Contacts

Infor CloudSuite Industrial 4

• Emails are not Sent from CSI Application Events
• Enable viewing of PDF Files of Custom CSI Forms
• Syteline CSI - Reset APS Planning (-300018) Error
• Pick Confirms Not Working - Cannot Insert the value NULL into column 'ref_num'

HR Travel and Business Support 1

• Notification of International Travel