When using a laptop or mobile device outside of the Randolph office you may experience internet outages or reduced service levels which are not in your control. Should you experience an outage or disconnect, follow your mobile worker check list to confirm that all your apps and connections are restored. This includes checking your internet/Wi-Fi connection, confirm that the Randolph VPN is connected, and refresh your active web pages.
You can minimize interruptions by limiting the number of active internet applications (streaming video, music, news web pages, etc.) that are open on your device and any other device on your (home) network.
If you experience very frequent outages and disconnects, you may need to evaluate the bandwidth and capabilities of your (home) network and router. Contact your internet service provider for additional guidance and assistance.