FAQ

Frequently Asked Questions. This folder provides specific solutions to common requests for assistance. FAQ solutions are presented as a topic or concern in the form of a Question along with instructions or explanation in the form of an Answer. Provide feedback and help others. Comment and Like or Dislike FAQ solutions so that the material can be updated accordingly.

Windows 10 File Explorer Opens Slow
Method 1: Rebuild your search index Press Windows key + R, type control.exe srchadmin.dll, and click on OK Click on the Advanced button From...
Thu, 19 Mar, 2020 8:56 AM
I Keep Getting Disconnected
When using a laptop or mobile device outside of the Randolph office you may experience internet outages or reduced service levels which are not in your cont...
Wed, 6 May, 2020 8:46 AM
My Camera is Not Working (for apps like Teams, Skype, Zoom, etc.)
When attempting to use the built in camera on a Lenovo laptop the camera does not work. Instead of seeing the image from the camera you see an image with a ...
Tue, 7 Apr, 2020 5:37 PM
How to check your voicemail (Mitel)
You can check your voicemail while away from the office and your office phone by following these steps: Call into the Randolph phone system usin...
Wed, 6 May, 2020 8:58 AM
How to make CSI Forms go faster?
Web based software systems can operate very fast if you limit the amount of data you query.  Most CSI Forms do not forewarn you to enter a data filter first...
Mon, 3 Aug, 2020 1:26 PM
Laser Engraving is not Loading Custom Message File
When working from the laser engraving workstations in the Assembly area, if an Order's custom engraving message does not load as expected then follow th...
Tue, 2 Nov, 2021 9:53 AM
How to Allow Someone Outside Randolph to Upload Files to an Egnyte Shared Folder
Egnyte Upload links are a great way for people outside of Randolph to upload content to a specific shared folder without being able to see the current conte...
Fri, 11 Mar, 2022 1:39 PM
Setting Retention Policies for Office 365 Email Messages
Office retention policies provide users and Office 365 administrators an easy way to archive outdated messages in a user’s mailbox as well as protect the da...
Tue, 24 May, 2022 9:00 AM
How to address USPS mail to Military Addresses APO FPO DPO
The following information is provided by the USPS for addressing mail to Military delivery destinations. Ref: https://www.usps.com/ship/apo-fpo-dpo.htm ...
Mon, 6 Jun, 2022 11:00 AM
Using 8x8 Work for Business Calls
All Staff All staff members whose job role requires the use of a Randolph Business Phone shall be authorized to use the 8x8 Work App.  The Primar...
Tue, 10 Dec, 2024 9:04 AM