How To

"How to..." guidance. This folder provides solutions which follow a simplified Question and Answer format. Solutions should help a requester find quick self-support assistance to common concerns.

How to Share a Link to a File
On occasion you may want to share a file, such as a document, with other people inside or outside of Randolph.  This can be required where a file is too lar...
Fri, 27 Mar, 2020 7:56 PM
How To Forward Calls from your Mitel Desk Phone to another Phone
These setup instructions are to configure your "Custom" state to be used as your call-forwarding mode.  After you complete these instructions,...
Fri, 27 Mar, 2020 7:58 PM
How to Setup Your Greeting Message on a Mitel/ShoreTel Desk Phone
To setup your greeting, press the voicemail button on your phone. Select the Call VM option at the lower left hand corner of the di...
Fri, 27 Mar, 2020 7:59 PM
How to setup Simultaneous Ring with your Desk Phone
Unlike call forwarding where an incoming call will bypass your office phone, simultaneous ring is having inbound calls ring to your office phone and up to t...
Fri, 27 Mar, 2020 8:03 PM
How to Receive Voicemails as an Email with Audio File Attached
This article describes how you can enable or disable the receipt of your Voicemails as audio files to your email. Using your Mitel Connect APP, naviga...
Mon, 6 Apr, 2020 1:19 PM
How to install and setup a VPN to Randolph
On occasion, when working away from the office, you may need to connect to systems and services located on the Randolph local area network.  To reach these ...
Mon, 11 May, 2020 8:54 PM
How to Open a shared mailbox in Outlook for Mac
Outlook for Mac does not support Auto-mapping of shared mailboxes. After you have granted access as a delegate to a shared mailbox, you can add th...
Thu, 25 Jun, 2020 4:52 PM
How To send a Fax via Email
You must be granted privilege to SEND AS from an email address which is registered with eFax® as a valid send address. Contact your department manager to ...
Mon, 28 Dec, 2020 2:07 PM
How to Disable or Change Pop-Up Blocker in Microsoft Edge
Normally "pop-up" blocking is enabled on computer systems used for business activity.  The technic to use a pop-up notification lends itself more ...
Wed, 10 Feb, 2021 11:51 AM
How to add Microsoft 365 Email to an iPhone
Their are several mail client apps that can be used on Mobile devices. We recommend using the Outlook app for iOS. Outlook for Android or iOS ...
Mon, 7 Jun, 2021 12:02 PM