How To

"How to..." guidance. This folder provides solutions which follow a simplified Question and Answer format. Solutions should help a requester find quick self-support assistance to common concerns.

How to send an Email using an alias from Microsoft 365 Outlook
Employees are assigned an email address within the company-wide email domain (RandolphUSA.com). In some business roles a mailbox may be granted additional a...
Mon, 14 Jun, 2021 12:25 PM
How to clear your email address history from Outlook's auto-complete list
Outlook automatically remembers and saves email addresses typed into the To/Cc/Bcc fields.  When you begin to enter text into one of these fields, a list of...
Thu, 1 Jul, 2021 9:34 AM
How to Access Your Voicemail to Change Voicemail Options
Logging in to Voicemail from Your Office Phone 1. Do one of the following to dial into the voicemail system: Press # Press the Voicemail bu...
Thu, 15 Jul, 2021 9:55 AM
How to use the Logitech Group Room Speaker and Video Camera
Instructions for using the Logitech devices in a conference room Please take care of the equipment, clean up after using a conference room and pla...
Mon, 16 Aug, 2021 8:36 AM
Add a Shared Office Printer
Shared printers installed at the Randolph factory and offices are made available to all Randolph users on the company network. These printers are configur...
Tue, 30 Nov, 2021 12:07 PM
How to Schedule Your Out of Office Status using Teams
Be helpful to co-workers and teammates by setting your out of office status and a message to let people know you're not working or on vacation.  This ...
Fri, 6 May, 2022 12:29 PM
Reset Password for Keeper
The Keeper App and Online access from Keeper Security, Inc. provides a cloud-based secure private vault. Randolph cannot directly change your master passw...
Tue, 31 May, 2022 11:43 AM
How to contact Global-e for Support with International DHL Express Order Shipments
Global-e provides cross boarder delivery services for Randolph Engineering. For General Customer Service Issues Such as Where is my order? / Ord...
Tue, 12 Jul, 2022 1:20 PM
How To Change My Microsoft 365 Account Security Information
At Randolph we utilize the security feature of Multi-Factor Authentication (MFA). Two-factor verification is more secure than just a password because ...
Wed, 20 Sep, 2023 9:57 AM
How to Use Outlook Calendar to Block PTO Time and Inform Coworkers
You may already know how easily it is to mark time as "busy" or "out of office" in your Outlook calendar.  But what if you want to...
Tue, 26 Sep, 2023 1:43 PM