Global-e provides cross boarder delivery services for Randolph Engineering.
For General Customer Service
Issues Such as
- Where is my order? / Order tracking
- Duty, Tax & Customs Inquiries
- Received a Wrong Order
- Damaged items / Lost Parcels
- Returns Inquiries
- Fraud & Chargeback Related Questions
- Refunds Inquiries
Global-e Customer Service, available during business hours: 03:00 AM ET to 6:00 PM ET
Contact via Phone: +1 646-731-2087 or via Email: service@global-e.com
Please reach out and directly contact the Global-e Customer Service team for assistance with processing ecommerce orders.
For Priority 1-2 Issues regarding the Global-e Systems & Technology
Issues such as "Checkout is not loading" or "Browsing issues"
Please contact the Global-e support desk via Phone:+1 646-740-0796 or via Email: techsupport@global-e.zendesk.com
The support desk is available 24/7
Additional contact information is available on the attached Escalation Matrix provided by Global-e.