To access a shared mailbox in the new Outlook you first must be added as member of the shared mailbox.
After you are granted access to the shared mailbox, it may take a few minutes before the shared mailbox appears or is available to you.
To add the mailbox manually to Outlook
- Select Mail from the navigation pane in new Outlook
- In the Folder pane, right-click your account name, and select Add shared folder or mailbox
- In the Add shared folder or mailbox window that appears,
type the name of the mailbox you want to access, for example: [email protected]
Find a Shared Mailbox in the Folder Pane
- In the Folder pane on the left, locate the Shared with me folder
- Click the folder to expand it. Your shared mailbox is a subfolder under Shared with me.
When you select the name of the shared mailbox, it will expand to show the standard email folders,
such as Inbox, Drafts, and Sent Items.
Submit a help request if you need further assistance with outlook.