Many features of 8x8 voicemail cannot be configured using the 8x8 Work for Mobile app.

You must use the App to Call into your voicemail then change your settings using the Audio menu.


  • To Access the Voicemail System:
    • From your own extension: Dial 555   Or, from another extension: Dial 500
    • Then Enter your voicemail password, followed by the # key


  • Press the * key to enter the Main Menu
    You will automatically enter the Main Menu if you have no saved voicemail messages.


From the Main Menu, you can use any of the following audio prompts to change voicemail features: 


  • Press 2 to Change Your Greeting
    Options include using just your first and last name; setting different greetings for internal (coworkers) and external (other contacts), and changing greetings to be used at certain times or occasions.

  • Press 3 to Change User Preference Options
    Options include: change voicemail password; call waiting preferences; busy handling; ring no answer handling; Internet outage routing; and email notification preferences.

  • Press 4 to Establish or Change Call Forwarding Rules
    Options include: listen to, set, change, or cancel call forwarding rules.

  • Press 5 to Set a Specific Greeting
    Options include for business hours, after business hours, lunchtime, meeting, weekend, and vacation.

  • Press 6 to Enable or Disable “announcement only” mode
    (e.g., your vacation greeting).

  • Press 9 to Exit voicemail



You can also refer to the attached 8x8 Voicemail Quick Reference Guide