Issue:
User generates a custom form and tries to view it in the browser.
The file is not shown and the user receives the message "We can't open this file Something went wrong."
Cause:
CSI Permissions must be granted to Customer Reports (e.g. RE_PurchaseOrderDetailViewer)
Steps:
- Login to CSI as an Admin
- OPEN the Groups Form
- Filter the form by Groups, and select the most accurate group to add your custom report too.
(For example, the built-in authorization group Purchasing has permissions to run the vendor version of the PurchaseOrderDetailViewer) - CLICK on the Group Authorizations Button
- In the Object Authorization for Group Form, ADD a new record for the object
(e.g. ObjectName = RE_PurchaseOrderDetailViewer) - SAVE the Form
- VERIFY that the user is assigned to the Authorization Group
Afterwards, have the user generate an view a form to confirm.